Return and Refund/Replacement Policy
At Multisteer, we strive to provide our customers with high-quality boat steering systems that meet their needs and expectations. However, we understand that there may be instances where you need to replace or request a refund for a product. To ensure a smooth and hassle-free experience, we have outlined our refund/replacement and return policy below:
Eligibility for Returns and Refunds/Replacement:
Returns and refunds/Replacement are applicable within 10 days from the date of purchase.
Only products purchased directly from Multisteer or authorized resellers are eligible for returns and replacements.
Customized or modified products are not eligible for returns or refunds/replacements unless they are defective or damaged upon receipt.
Return Process:
To initiate a return, please contact the respective vendor or our customer support team at customercare@multisteer.com
You will need to provide the order number, the specific product(s) you wish to return, and the reason for the return.
Our customer support team will guide you through the return process.
Return Conditions:
The product must be in its original condition, unused, and in the same packaging as received.
All accessories, manuals, and promotional items included with the product must be returned.
The product must be securely packaged to prevent any damage during transit.
Return Shipping:
The customer is responsible for the shipping costs associated with the return unless the product is defective or damaged upon receipt.
We recommend using a trackable shipping method to ensure the safe return of the product.
Multisteer is not responsible for any damage or loss that occurs during the return shipping process.
Refund/Replacement Process:
Once the returned product is received and inspected, we will notify the status of the Refund/Return/Replacement.
If the return/replacement is approved, a refund/credit note will be issued to the original payment method used for the purchase.
Please note that it may take some time for the refund to be processed and reflected in your account, depending on your payment provider.
Non-Refundable Items:
Shipping charges, including any fees paid for expedited shipping, are non-refundable.
Any costs incurred by the customer for installation, modification, or repair of the product are non-refundable.
Warranty Claims:
If you believe your product is defective and falls within the warranty period, please refer to our warranty policy for information on how to submit a warranty claim.
Please note that this refund and return/replacement policy is subject to change without prior notice. It is always recommended to review the most up-to-date policy on our official website https://multisteer.com or contact our customer support team for any inquiries.
If you have any questions or need further assistance, please do not hesitate to contact our customer support team at customercare@multisteer.com. We are here to help and ensure your satisfaction with our Multisteer boat steering systems.
